1. How do I go about renting an
You will have to make sure that you
can provide the above first and then
registered with us.
2. How do
The best way is to contact the office
via telephone and put your name on the
kind of ID documents will I be asked
Two ID’s (Passport / Driving licence /
Student card) Bank statement, NI
number Benefit award letter (for DHSS
long will my tenancy last?
We have a medium to long term lease
with the owner and all our tenancies
are, term 6 months (min.) and
subsequently renewed for further 6
months providing there is no breach of
tenancy and property is kept in a
my rent include any utility bills?
NO, you are responsible for all
utility bills including council tax
6. Do I
still need to pay a deposit if I am on
Yes, unless the council or some other
local authority can help you in this
regard. We have a scheme running with
some of the councils where they cover
full deposit / rent in advance /
agency fee (PLAT). It is advisable
that you call your local council and
check if you fall under that scheme.
7. I am
claiming benefit for the first time.
What do I need to do?
For first time claimants, it is
recommended that you seek help from
our experienced staff in completing
the application forms and necessary
documents and general advice.
the council pay my full rent?
The council will work out your
eligible rent based on your
circumstances. If you are working more
than 16 hours a week, then your rent
will be based on your income and
family size. However, we get the rent
pre-determined by the local
authorities on most occasions (PTD)*.
/ LHA values.
* A pre-tenancy
determination (PTD) is a free
valuation of the rent by the
independent Rent Officer Service.
is Local Housing Allowance?
LHA is a change to Housing Benefit for
people living in private rented
accommodation. The changes affect how
Housing Benefit is worked out and how
it is paid.
will happen if the council does not
pay my rent on time?
Our experienced staffs will chase the
council on your behalf and inform you
of any change or your options.
11. Do I
have to give notice if I want to move
a written notice of at least 30 days
if you wish to vacate the property by
signing a standard letter from