FAQs

Below you can find answers to some of the frequently asked questions.

You can visit universal credit website to check your eligibility here and find out if you do qualify for Universal Credit and then apply accordingly.

This will generally depend upon your circumstances however; you will receive up to the Local Housing Allowance (LHA) rate to cover or help with the cost of rent.

You will need to present two different forms of Identity documents to prove your and anyone else who is part of your application identity.

We do require a property owner to stand in as your guarantor in case you fail to make your rent payments as agreed in the tenancy.

Yes, we require two months’ rent and deposit in advance to process your application.

Yes. We use government approved schemes such as myDeposit and Deposit Protection Scheme to protect all our tenants’ deposits.

We offer a minimum of six months tenancy. Which can be renewed based on your rent history and adherence to the conduct outlined in the tenancy.

You. As a tenant, it is your responsibility to pay for any utility or council tax bills during the term of your tenancy.